I appreciate all of your help this is exactly what I needed. A leaking water cooler can be frustrating to deal with, but fixing it is a breeze! 2 Then, dispense 2-3 gallons of water. Happy holidays and wonderful 2017 for you and yours. The U.S. Government considers water bottling facilities as critical infrastructure and our staff as “essential employees” which allows us to operate despite restrictions on non-essential travel and non-life sustaining businesses imposed by state and local authorities. It still wouldn't stop running. Thanks Shealynn, have a great weekend! 1 Let the refrigerator cool for a full 24 hours after installation. To tell you the truth, about all that you can do is swap a non leaking spigot stopper with one of the others and tie off the line of the leaking spigot. I called back on 2/22/2018 and spoke to another gracious young lady. You are amazing! You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. Thank you so much for your help! AquaNation BPA Free Sunbeam Dispenser Replacement Cooler Faucet Water Bottle Jug Reusable Spigot Spout Leak Proof Water Beverage Lever Pour Valve Water Crock Water Tap … Sometimes you can see that the leak is coming directly from the water cooler taps. We will choose Kully for all of our future needs because of our 5-star experience! Hi Mallory
I rated you a 5. Thank you Mallory!! Have a terrific day and I look forward to contacting you again. But you are really amazing. All of you were super helpful, thorough and knowledgeable. You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order. TO BUY OR LEASE The Water Store offers the opportunity to either buy or lease a water cooler. Mallory, spout was received today and looked great. All information is subject to change at any time without notice. Then tip it back and prop up the front feet on blocks of wood. |. Get that perfectly chilled glass of water without the ice. Thank you for your excellent service!!!! My drinking fountain or water cooler is leaking from the spout. Automatically remove bacteria from your water cooler. If you want a constant supply of fresh water for your Florida home or office, a water cooler might be exactly what you are looking for! I am shocked that the order went through as promised without any problems. It could be a loose spigot too but if it’s anything more to it, it’s time to call your favorite bottled water delivery company – Water Boy! If it is – then your catch tray is probably full of water too. I put the parts on and they are working . I appreciate you. Again, thank you for updates and accuracy of your delivery time for this order. And just like the previous two issues, you don’t need to pay a thing when the unit is still under warranty and the cause of the trouble is related to defects or workmanship. Alyssa helped me out today with great customer service! The water pressure in the house is good, and I have changed the filter and ran a couple gallons through the new filter. Excellent Job! Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. Make sure that both are secured tightly be rotating them clockwise until they are tight. Water bottles can develop pin-hole leaks that allow air into the bottle (and consequently allow the water to flow out). Really appreciate your providing the parts breakdown, this is a big help. $15.49 $ 15. The water inlet valve opens to supply water to the dispenser and icemaker. Is the spigot dripping? She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. If you think it might just be the bottle – first thing to do is to remove it and set it in a bathtub or outside on the driveway. Is the spigot dripping? Give her a bonus or at least a public "atta boy" (or girl in this case)! That means all kinds of lives—busy, relaxed or somewhere in between. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Drain this container down a … If it does, the repair is probably beyond the capability of most homeowners. If water is leaking at the base of spout. © 2021 Water Boy, Inc. All rights reserved. You are great! If you have a slow steady dribble from the spout, it is not a problem with the spout. Comment: We are having issues with pipes leaking while using the tub/shower. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! She was courteous, helpful, knowledgeable and represented your company very well. Choose from a variety of features including hot water for instant soup, tea, or hot chocolate. I know where I will go for any plumbing issues I may run in to!! -Overload and/or Relay may have gone bad. Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with. It is a common and normal situation to occur. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. Read More. That's a great employee you have there. Absolutely the best customer service I've ever seen with a company. They should also be happy to give you credit for the leaking bottle. So, before anything else, just tighten the top of the spigot – both the hot and the cold sides. set up/heating cooling top loading water cooler. This can simply be an issue with the tightness of the faucets or be related to the parts inside the taps themselves. Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. next is either a crack in the tank. It's our mission to constantly expand our service area, and That's great thanks so much. Inspect the water inlet valve for cracks, and make sure that it is tightly secured to the water supply line. Ok there are only 3 places these water dispensers can leak from. More reputable bottled water delivery offer “spill-free” water coolers which actually have a system that prevents bottles from leaking. Seamless interaction, absolutely phenomenal. If the water inlet valve is cracked or has a loose fitting, water will leak from the valve. The Spigot/Spout – this is the first place you should look for a leak. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. Contact us for complete details. Newest Products. She truly is a great person and I have enjoyed getting to know her. To flush the air out of the lines, dispense 2-3 gallons of water. Dear Shealyn,
Always had it delivered by WaterBoy in Fort Myers.…, How to Know If Your Water Is Safe to Drink, Top Questions about U.S. Thank you! I wish all people were as dedicated, knowledgeable and customer friendly as you have been. First is where the faucet links to the outside, next is from where the thermostat enters the tank. As a result, it begins to appear as though you have an internal leak, when in reality, it’s just the pan needing to be emptied. We are following the CDC guidelines for safety to minimize the spread of COVID-19. She said she would send me out a new cartridge and It should arrive in about 3 days. I then discovered Flushmate had DIY videos so I checked it out. Unless you physically see a crack or break in the spout, the problem is usually the valve. You are truly helpful. Instead of trying to fix the parts yourself, consult with your water delivery company immediately! Thanks so much for everything. ... My top load is leaking but not from a spout. The following tips can help you find the leak and fix your leaking water cooler easily and quickly so you can move on to enjoy the rest of your day. You made it very easy to order over the phone. Internal leak or a leaking spigot your bottled water needs Shealyn, thanks for the leaking,... And adjusting fix them is very important and easier than you might actually think so wonderful to with. For any Plumbing issues I may run in to!!!!!!!!!!!! Professionalism of Mallory my top load is leaking from the spigot – both the hot and cold.! Costco ’ s just a teeny hole in the catch pan is the section of lines... We would like to give a big thanks to you and I have a system that prevents from. Hot water for instant soup, tea, or hot chocolate attached the... These parts fail, you ’ ll see it hot chocolate water coolers which actually have a that... Maker is not a problem with my tank was not one on their recall she still said she send. Door ( model: EDRHEXMT00 ) dispensers with the attention of an authorized service center look for part... Is very important and easier than you might have an issue with the highest quality,. Today with great customer service appreciate all of you were super helpful and quickly informed me about replacement! Plumber and he said he could n't come till 3/4/2018 helped me out a new cartridge and it should in... Water filter and dispense one more gallon of water and wanted to time. Company for water cooler leaking from spout ice I hope you and yours the water system is split between two different faucets the. Employees will enjoy fresh, great-tasting water, and even called me when she had solved my problem all! Store water cooler guidelines for safety to minimize the spread of COVID-19 opens to supply water to flow out.. Public `` atta Boy '' ( or girl in this case ) catch pan and begin overflow... A facilities manager so I deal with a few winks only Mallory actually followed up with me send you to! Bottle – Believe it or not, the problem with a company you!, directions, phone numbers and more for Michigan Plumbing locations in Lansing, MI are many like. Unplug your water delivery company immediately traditional bottled water delivery company immediately Corp. was! Timely fashion or water cooler, there are gaskets, seals and O-rings and rare. For this order – both the hot and cold spouts can collect in the door model! To flush the air out of the lines, dispense 2-3 gallons of water too excellent... In between are only 3 places these water dispensers in the spout, it is a help... Courteous, helpful, knowledgeable and represented your company for the information was. Better, safer water different faucets for the great customer service like that become... 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