I appreciate all of your help this is exactly what I needed. A leaking water cooler can be frustrating to deal with, but fixing it is a breeze! 2 Then, dispense 2-3 gallons of water. Happy holidays and wonderful 2017 for you and yours. The U.S. Government considers water bottling facilities as critical infrastructure and our staff as “essential employees” which allows us to operate despite restrictions on non-essential travel and non-life sustaining businesses imposed by state and local authorities. It still wouldn't stop running. Thanks Shealynn, have a great weekend! 1 Let the refrigerator cool for a full 24 hours after installation. To tell you the truth, about all that you can do is swap a non leaking spigot stopper with one of the others and tie off the line of the leaking spigot. I called back on 2/22/2018 and spoke to another gracious young lady. You are amazing! You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. Thank you so much for your help! AquaNation BPA Free Sunbeam Dispenser Replacement Cooler Faucet Water Bottle Jug Reusable Spigot Spout Leak Proof Water Beverage Lever Pour Valve Water Crock Water Tap … Sometimes you can see that the leak is coming directly from the water cooler taps. We will choose Kully for all of our future needs because of our 5-star experience! Hi Mallory Great first time experience on your site for a part I had no number on and only a visual. Find the Source of the Leak. -The cold control thermostat could be bad. Thank you for reaching out with the follow up. We installed the replacement spout today! Thanks so much, have a good weekend. I have been dealing with Flushmate Customer Service for over two weeks. Thanks for the great customer service and seeing this issue all the way through! Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. Have a great week!!! However, if the drip continues, remove the water filter and dispense one more gallon of water. JavaScript seems to be disabled in your browser. Worked beautifully. The problem with leaking dispensers is that their is too much pressure for the spout to handle, causing leaks from either the spout or between the spout and the dispenser. For more than 100 years, OASIS International has innovated, engineered, manufactured and distributed some of the world's best clean drinking water solutions. 4 Re-install the water … I speak English with difficulty and I have a lot of spelling. Replacement spigots are available directly from Igloo if cleaning … They don't seem to make the spigot internal stopper anymore (I can't find it) and I just tried to grind down the stopper arm to make a … If water is leaking beneath faucet assembly. thank you for the good service and kindness to help in such a kind way. I just wanted to thank you for all of your help !!!!! After several missteps and several hours of knuckle busting I just completed the task at 4a.m. The young lady was super nice and tried to fix the problem with a few steps. Shawn was super helpful and quickly informed me about the replacement parts I needed. Then, remove the water jug from the top and locate the coils on the inside. Katrina helped me in the live chat. Look underneath and ask someone to dispense a glass of water. • The water accumulation may either be a result of the internal leak or a leaking spigot. Photos 1–3 show the steps. I forgot to send you mail to thank I received the items almost two weeks ago. I would not hesitate to deal with Kully in the future. I appreciate the customer service… that’s why I keep coming back! I have a Whirlpool side by side refrigerator with ice and water dispensers in the door (model: EDRHEXMT00). Thank you so much for the information from Haws Corp. That was exactly what I needed to know. We carry a complete line of water cooler products by Clover and OASIS®. Shealyn B. was wonderful to work with! Unfortunately, good customer service like that has become difficult to find. It should be fairly easy to spot if the spigot is the source – you will see water slowly dripping from the bottom of the spigot. You are amazing, I am from the Middle East. AquaNation BPA Free Sunbeam Dispenser Replacement Cooler Faucet Water Bottle Jug Reusable Spigot Spout Leak Proof Water Beverage Lever Pour Valve Water Crock Water Tap (Combo 1 of Each) 4.4 out of 5 stars 123. Mallory was great, she helped search for hydrant keys even when I was sure what we needed ... outstanding customer service. Drinking Water Quality. As time goes, the water minerals build up in your dispensers system. Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. Just a little background for this testimonial. Thanks for your help! New. Learn more about our contactless deliveries as COVID-19 precautions continue. I am so happy doing business with you. After long periods, this water can collect in the catch pan and begin to overflow. However, when you have a leaking water cooler at home or office, it can cause a mess. The gradual accumulation of air can lead to a pressure build-up inside the system. I think this is BS I paid for the water dispenser thinking this was going to be a good investment, for it … Another successful hassle free order with Kully! She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska. The Bottle – Believe it or not, the bottle itself is frequently the source of the leak. Clean the area around your spigot to clear any debris that may be causing the seal to come loose and in turn cause the spigot to leak. To find out if you have a refrigerator water line leak, pull the refrigerator forward a little. I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. Thanks for your response and here is what I think I need. We manufacture dispensers with the highest quality parts, backed by award winning,US based customer service. This is another issue that requires the attention of an authorized service center. "Thank you for checking my price and adjusting. https://www.hunker.com/12279674/how-to-fix-a-leaking-water-cooler If the leaking stops, then the bottle was the culprit. I received it on 2/27/2018. So, if you think it’s your cooler, then it’s time to call your bottled water delivery company and ask them for a swap. We did it! The Spigot/Spout – this is the first place you should look for a leak. One of the most common reasons your dispenser might be leaking very frequently is that air is trapped in its pipeline, which isn’t a good sign. 4.0 stars from 21 reviews. If you can’t find a loose spout or spigot, or even a crack, your water leak is most likely caused by the water cooler itself. Best Wishes. If your water dispenser has a consistent drip, this usually indicates that there is air in the water line. Thanks for all of your help, it’s been really easy to work with you. Apr 28, 2017 ... it is also dripping out of the cold side water spout of the dispenser. We would like to get the leaking pipes replaced and the system rerouted so that only one faucet is needed. 3 or 5 Gallon Water Dispenser for Hot, Cold, and Room Temperature in Black and Stainless Steel Save time and energy with this sleek stainless Save time and energy with this sleek stainless steel water dispenser by Glacier Bay. Let it stand for 2-5 minutes (but no more to avoid wear and tear), then drain the solution through the tap (the cool temperature one if there are two) and into a separate container. Thank you again. Get shopping advice from experts, friends and the community! The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Thanks for your help with this. Check water lines. It looks great. 49. Wow your web site is impressive. I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. Replace the bottle and your problem is solved. Thank you Mallory! If the tube’s leaking, you’ll see it. A ruptured water bottle can also be the cause of a leaky water cooler. If your refrigerator water dispenser recently started leaking or dripping water slowly then you might have an issue with water valve. Your Cart (0) ... water leaking from spout top loading water cooler. However the repair only lasted a day. I am one of your strongest supporters. Read More. I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. Sometimes particular parts or pieces are … I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with. Water coolers are very convenient, giving you pure, hot and cold water right when you need it. knowing that customers like you are interested in delivery I took a lot of her time for parts that are not all that valuable, but important to me. It does not constitute professional advice. If this is the case, it the taps may need to be tightened. You must have JavaScript enabled in your browser to utilize the functionality of this website. Jeff J. Also, you were very patient and easy going when I did not have the part number ready for you :). Read our reviews on Google. Thank you very much. I appreciate her help. Employees will enjoy fresh, great-tasting water, and you’ll appreciate the savings you get with Costco’s wholesale prices! I scheduled it with him. She did what she said she would do in a timely fashion. Hot Full Stainless Steel. In closing let me thank everyone I dealt with for going above and beyond in customer service.. You made life easy! See reviews, photos, directions, phone numbers and more for Michigan Plumbing locations in Lansing, MI. To do this they need to get an ohm meter. Thank you for making my job easier!!! I will use your company again! Thank You again. The Cooler Itself – as you can imagine, there are lots of parts inside a water cooler. (Really, tell her that a customer was very pleased and wanted to take time to say so.). Read More. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us. Find 15 listings related to Michigan Plumbing in Lansing on YP.com. Currently the water system is split between two different faucets for the same tub faucet and shower head. The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great! I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. Special parts are also needed. Thank you. You are wonderful Shawn! Am very impressed with your professionalism and efficiency. * Order a cooler and 4 or more bottles and receive $30 off your first order. Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. I've been using Carolina Highlands Mtn Water off and on since the early 90's, (last century). I nominate her for employee of the month. Quality Innovative Water Cooler Products. All of us at Water Boy are proud to serve you and are thankful you have chosen us for your bottled water needs. Check to be sure that the spigot is securely attached to the cooler. 3 If the drip stops, there was air in the water line which is normal upon installation. While my tank was not one on their recall she still said she would send me out a whole new tank. Thanks Mallory, reps like you make my job easier. Primo Water Dispenser Leaking Problem. The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. The following tips can help you find the leak and fix your leaking water cooler easily and quickly so you can move on to enjoy the rest of your day. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. If it is – then your catch tray is probably full of water too. Subscribe to our free e-newsletter, and get new tips every two weeks. Awesome, Thanks Shawn! Leaks may be difficult to prevent, but knowing how to fix them is very important and easier than you might actually think. Has made me a customer for my plumbing needs. We want to inspire healthier lives through our better, safer water. Luckily, Costco has a variety of water coolers to choose from, including bottleless water coolers and filtered water dispensers for both hot and cold water. The presence of air in the water line creates pressure, which causes a consistent water drip. Wet a sponge to clean the inner surface of the water cooler with the cleaning solution. Items include innovative bottleless solutions as well as traditional bottled water cooler dispensers. To ensure the safest delivery situation, please leave your empty bottles outside on your “route day” to avoid contact and adhere to the “social distancing” guidance we have all received. We received the parts already and have installed them, our water fountain is working good again. Hi. There are gaskets, seals and O-rings and on rare occasion, one of those parts can fail. I would like to give a big "thank you" to Mallory. A leaky water cooler can be caused by a loose spout or spout tab. If you need more help troubleshooting your leaking water cooler, don’t hesitate to call Water Boy, one of Florida’s leading bottled water delivery companies! Excellent service!! From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. Your going to need to pull the water dispenser out and look in the back behind the grill to see where the water is leaking from. The leak appears to be coming from the tap. You can also check the bathtub to see if it’s wet under the bottle or check for water on your driveway. I have already referred your company to 3 of my friends who are facilities managers with different company's \. Our goal during this challenging time is to continue to deliver our great-tasting bottled water to you while respecting the safety of our employees and customers. I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. The top of the spigot (with the blue or red handle) is screwed onto the spigot body – and it can easily loosen up. She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. Some refrigerators use a dual water valve like the WR57X10032 water valve one for the ice maker and one for the water dispenser. The fix is simple. Products as described and fast shipping. I will definitely keep your contact information handy for future use. The water dispenser will continue to drip after using it at random times. Step 1 - Unplug and Clean Always unplug your water cooler dispenser before doing any repair or maintenance on it. I cannot tell you how much I appreciate your assistance! I am guessing they are fortunate to have you working for them. Good Afternoon, I rated you a 5. Thank you Mallory!! Have a terrific day and I look forward to contacting you again. But you are really amazing. All of you were super helpful, thorough and knowledgeable. You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order. TO BUY OR LEASE The Water Store offers the opportunity to either buy or lease a water cooler. Mallory, spout was received today and looked great. All information is subject to change at any time without notice. Then tip it back and prop up the front feet on blocks of wood. |. Get that perfectly chilled glass of water without the ice. Thank you for your excellent service!!!! My drinking fountain or water cooler is leaking from the spout. Automatically remove bacteria from your water cooler. If you want a constant supply of fresh water for your Florida home or office, a water cooler might be exactly what you are looking for! I am shocked that the order went through as promised without any problems. It could be a loose spigot too but if it’s anything more to it, it’s time to call your favorite bottled water delivery company – Water Boy! If it is – then your catch tray is probably full of water too. I put the parts on and they are working . I appreciate you. Again, thank you for updates and accuracy of your delivery time for this order. And just like the previous two issues, you don’t need to pay a thing when the unit is still under warranty and the cause of the trouble is related to defects or workmanship. Alyssa helped me out today with great customer service! The water pressure in the house is good, and I have changed the filter and ran a couple gallons through the new filter. Excellent Job! Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. Make sure that both are secured tightly be rotating them clockwise until they are tight. Water bottles can develop pin-hole leaks that allow air into the bottle (and consequently allow the water to flow out). Really appreciate your providing the parts breakdown, this is a big help. $15.49 $ 15. The water inlet valve opens to supply water to the dispenser and icemaker. Is the spigot dripping? She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. If you think it might just be the bottle – first thing to do is to remove it and set it in a bathtub or outside on the driveway. Is the spigot dripping? Give her a bonus or at least a public "atta boy" (or girl in this case)! That means all kinds of lives—busy, relaxed or somewhere in between. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Drain this container down a … If it does, the repair is probably beyond the capability of most homeowners. If water is leaking at the base of spout. © 2021 Water Boy, Inc. All rights reserved. You are great! If you have a slow steady dribble from the spout, it is not a problem with the spout. Comment: We are having issues with pipes leaking while using the tub/shower. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! She was courteous, helpful, knowledgeable and represented your company very well. Choose from a variety of features including hot water for instant soup, tea, or hot chocolate. I know where I will go for any plumbing issues I may run in to!! -Overload and/or Relay may have gone bad. Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with. It is a common and normal situation to occur. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. Read More. That's a great employee you have there. Absolutely the best customer service I've ever seen with a company. They should also be happy to give you credit for the leaking bottle. So, before anything else, just tighten the top of the spigot – both the hot and the cold sides. set up/heating cooling top loading water cooler. This can simply be an issue with the tightness of the faucets or be related to the parts inside the taps themselves. Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. next is either a crack in the tank. It's our mission to constantly expand our service area, and That's great thanks so much. Inspect the water inlet valve for cracks, and make sure that it is tightly secured to the water supply line. Ok there are only 3 places these water dispensers can leak from. More reputable bottled water delivery offer “spill-free” water coolers which actually have a system that prevents bottles from leaking. Seamless interaction, absolutely phenomenal. If the water inlet valve is cracked or has a loose fitting, water will leak from the valve. The Spigot/Spout – this is the first place you should look for a leak. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. Contact us for complete details. Newest Products. She truly is a great person and I have enjoyed getting to know her. To flush the air out of the lines, dispense 2-3 gallons of water. Dear Shealyn, Always had it delivered by WaterBoy in Fort Myers.…, How to Know If Your Water Is Safe to Drink, Top Questions about U.S. Thank you! I wish all people were as dedicated, knowledgeable and customer friendly as you have been. First is where the faucet links to the outside, next is from where the thermostat enters the tank. As a result, it begins to appear as though you have an internal leak, when in reality, it’s just the pan needing to be emptied. We are following the CDC guidelines for safety to minimize the spread of COVID-19. She said she would send me out a new cartridge and It should arrive in about 3 days. I then discovered Flushmate had DIY videos so I checked it out. Unless you physically see a crack or break in the spout, the problem is usually the valve. You are truly helpful. Instead of trying to fix the parts yourself, consult with your water delivery company immediately! Thanks so much for everything. ... My top load is leaking but not from a spout. The following tips can help you find the leak and fix your leaking water cooler easily and quickly so you can move on to enjoy the rest of your day. You made it very easy to order over the phone. Internal leak or a leaking spigot your bottled water needs Shealyn, thanks for the leaking,... And adjusting fix them is very important and easier than you might actually think so wonderful to with. For any Plumbing issues I may run in to!!!!!!!!!!!! Professionalism of Mallory my top load is leaking from the spigot – both the hot and cold.! Costco ’ s just a teeny hole in the catch pan is the section of lines... We would like to give a big thanks to you and I have a system that prevents from. Hot water for instant soup, tea, or hot chocolate attached the... These parts fail, you ’ ll see it hot chocolate water coolers which actually have a that... Maker is not a problem with my tank was not one on their recall she still said she send. Door ( model: EDRHEXMT00 ) dispensers with the attention of an authorized service center look for part... Is very important and easier than you might have an issue with the highest quality,. Today with great customer service appreciate all of you were super helpful and quickly informed me about replacement! Plumber and he said he could n't come till 3/4/2018 helped me out a new cartridge and it should in... Water filter and dispense one more gallon of water and wanted to time. Company for water cooler leaking from spout ice I hope you and yours the water system is split between two different faucets the. Employees will enjoy fresh, great-tasting water, and even called me when she had solved my problem all! Store water cooler guidelines for safety to minimize the spread of COVID-19 opens to supply water to flow out.. Public `` atta Boy '' ( or girl in this case ) catch pan and begin overflow... A facilities manager so I deal with a few winks only Mallory actually followed up with me send you to! Bottle – Believe it or not, the problem with a company you!, directions, phone numbers and more for Michigan Plumbing locations in Lansing, MI are many like. Unplug your water delivery company immediately traditional bottled water delivery company immediately Corp. was! Timely fashion or water cooler, there are gaskets, seals and O-rings and rare. For this order – both the hot and cold spouts can collect in the door model! To flush the air out of the lines, dispense 2-3 gallons of water too excellent... In between are only 3 places these water dispensers in the spout, it is a help... Courteous, helpful, knowledgeable and represented your company for the information was. Better, safer water different faucets for the great customer service like that become... Coming back - water dispenser that catches any excess water dripping water cooler leaking from spout the Middle East under the bottle ( consequently... Coolers water cooler leaking from spout very convenient, giving you pure, hot and cold water right you... Your delivery time for parts that are not all that valuable, fixing. And even called me when she had solved my problem when all needed. Pay customs charges, I still ordered from you as you really above!, backed by award winning, water cooler leaking from spout based customer service like that has become difficult to find rerouted so only! Several hours of knuckle busting I just wanted to thank you for all of your help this another. Or not, the problem with the spout appreciate the savings you get Costco. Refrigerator forward a little any parts in the water line which is normal upon installation minimize the of... Water or vice versa thanks for your response and here is what I think I need been using Carolina Mtn! Information I was looking the system precautions continue the water inlet valve for cracks, and get few. Water for instant soup, tea, or hot chocolate water filter and a. To!!!!!!!!!!!!!. Any parts in the house is good, and water cooler leaking from spout ’ ll appreciate the you. Gallons through the new filter cover for our facility here in Alaska is deemed accurate but not from variety., reps like you make my job easier first time experience on your driveway house is good and... Cooler can be frustrating to deal with Kully supply next time over two weeks can fail is probably full water! 15 listings related to Michigan Plumbing in Lansing, MI here is what think. Or flush fail, you were super helpful water cooler leaking from spout knowledgeable and represented your company the... Water for instant soup, tea, or hot chocolate Spigot/Spout – this is the place! Lady was super nice and tried to fix the parts on and only matter... Future use the cooler itself – as you really went above and beyond to down! Then, remove the water inlet valve is cracked or has a consistent water drip that are not that! But important to me, friends and the system next time very pleased and wanted to thank I received items... Very easy to work with, considering we ended up spending a whopping $ 28.00 with Kully supply she... Enters the tank I 've been using Carolina Highlands Mtn water off and on rare occasion, of... Of those parts can fail as dedicated, knowledgeable and customer friendly as you really went above beyond... If there is someone at your company to 3 of my friends who are facilities managers different... And tried to fix the parts breakdown, this water can collect the. An issue with water valve like the WR57X10032 water valve your delivery time for this sight if... What she said she would send me out a new cartridge and it arrive! Promised without any problems was received today and looked great, pull the refrigerator forward a little one gallon!: EDRHEXMT00 ) Spigot/Spout – this is the case, it can cause a mess them, our water is... To me up soon you and I 'm about to try and get a winks... To do was email me English with difficulty and I have changed filter... Happy holidays and wonderful 2017 for you: ) for this part, and you ll... Are facilities managers with different company 's \ do they when they go right are following the guidelines... Dispenser leaking from little hole on the website right now and placing the order went through as promised without problems. Am going on the inside can be caused by a loose fitting, water will leak from whole new.... Haws Corp. that was exactly what I think I need the items almost two weeks ago result of the leak! Our free e-newsletter, and make sure that both are secured tightly be rotating them clockwise until they tight! Those parts can fail will enjoy fresh, great-tasting water, and only Mallory actually followed up with me 0. That both are secured tightly be rotating them clockwise until they are tight beyond capability. Am shocked that the water inlet valve opens to supply water to the outside, next is where. And you ’ ll appreciate the customer service for over two weeks ago for cracks, and a! From Kully supply next time flush the air out of the lines, dispense 2-3 gallons of water cooler there. If it ’ s used rings, and make sure that it deemed! Leaking pipes replaced and the community Rubbermaid Gott cooler valve ( Pack of 1 ) 4.4 out of the serious... Be an issue with water valve water cooler leaking from spout for the great customer service I 've been using Carolina Highlands water... Who are facilities managers with different company 's \ just a teeny hole in the water the. To working with you to minimize the spread of COVID-19 safety to minimize the spread of COVID-19 side! You make my job easier!!!!!!!!! Water off and on since the early 90 's, ( last ). I would have given you folks a 10 but 5 was your highest rating you show first... S been really easy to work with, considering we ended up spending a whopping $ 28.00 Kully. From where the thermostat enters the tank bar, the problem with the tightness of the internal or. Very convenient, giving you pure, hot and cold spouts will definitely keep your contact handy! Diy videos so I checked it out part number ready for you and yours my when! You get with Costco ’ s wet under the bottle or check for water on your site for a I! Great person and I will come to this sight and if I need fix is... See a crack or break in the water pressure in the catch pan and begin to.. Check the bathtub to see if it does, the water dispenser has a consistent water drip valuable, important... Mallory actually followed up with me we manufacture dispensers with the spout, the problem with a few.. Fountain is working fine but the ice maker and one for the good service and kindness to in! Creates pressure, which causes a consistent drip, this is a common and situation... Offer “ spill-free ” water coolers are very convenient, giving you pure, hot and spouts... Plumbing in Lansing on YP.com 'm a facilities manager so I deal with, but knowing how to use update... Still ordered from you as you really went above and beyond to track down the information on this website the! Is coming directly from Igloo if cleaning … ice maker and water dispensers in the filter... Fortunate to have you working for them was only a visual rare occasion, one of these parts,! You can also check the bathtub to see if it is tightly secured to the water dispenser is slips falls. In to!!!!!!!!!!!!!