Allow the cleaning solution to fill the reservoirs. I spoke with primo in the beginning of March (around the 7th) and was told I would be receiving a replacement Dispenser. Leave the dispenser unplugged and dry until you are ready to begin use. My bottom loading water dispenser is not producing cold water. Mix 1 tablespoon of baking soda per gallon of water, place cap on the bottle and shake. Slide collar down until it clicks in place. If everything is fine, you should hear water gurgling down the reservoir. Make sure red switch on the back of the dispenser is ON. Read about our COVID-19 response here. Slide your water dispenser back into its original position. My top-loading water dispenser is leaking. It takes up to one hour after setup to dispense cold water. All rights reserved. Then, remove the water jug from the top and locate the coils on the inside. Check for a reset button, also make sure that outlet is getting power to it. My top loading water dispenser is not producing hot water. While doing this, be careful not to tip or spill the water bottle. Free kitchen appliance user manuals, instructions, and product support information. We offer an exchange program in which you can place your empty 3 or 5-gallon bottle into our recycling center at your local store and you will receive an exchange ticket that allows you to purchase your next pre-filled bottle at a reduced price. My top loading water dispenser is not producing cold water. Use a clean, soft cloth and food grade sanitizer or bleach. Push head down until the tube hits the bottom of the bottle. All primo water dispensers are designed to accept most standard 3-5 gallon plastic water bottles. The tank may also be too full, so you can drain some water for you to get cold water. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. The water inlet valve opens to supply water to the dispenser. If the water cooler does not dispense water at the correct temperature, make sure you have plugged in the unit and set it at the desired temperature. Speaking of jams, if you happen to be in one because you’ve got a refrigerator water dispenser not working properly, you don’t have to be caught high and dry. I’m not able to dispense water from my top loading water dispenser. All you will need is a pair of pliers and a paper towel. The Water Quality report (Form SB-220) can be viewed by clicking one of the links below: View this video for troubleshooting steps. House fuse is not blown. It takes 15-20 minutes after setup to dispense hot water. Common problems include a water line that isn't connected; a frozen, clogged or kinked water line or a new filter is needed. If there is still no hot water, try these troubleshooting instructions: Make sure the power cord is properly connected to a working outlet. Check to ensure the main plug is properly plugged in and not having a short circuit. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON. Check out our step-by-step guide on how to fix a refrigerator water dispenser, below. Remove the cap from a spare empty 5 gallon bottle. How should I store my top loading water dispenser when going on vacation? How to fix no flow problem with 2012 Primo bottom feed water dispenser. Which is why you aren't getting cold water. Some models are even available with a third spout that will give you water at room temperature. With no filter to replace, the dispenser is convenient and low maintenance. Remove probe assembly from empty bottle. According to the US FDA, bottled water has no expiration date. Are Primo® Self-Service Refill bottles BPA free? Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Do Primo® Pre-Filled Exchange Water bottles fit all water dispensers? Wipe dust from the back of the dispenser to improve efficiency. Anyone who has sat for what feels like an eternity waiting for the hot water to kick-in can appreciate the convenience of an instant hot water dispenser. They can encounter problems, though, and often do. Place a fresh bottle outside of cabinet. The Countertop dispenser can accept both the 3 and 5 gallon sized bottles. Apply the cleaning bottle to the dispenser. If the unit is getting power then the compressor is not working correctly. Follow these steps to set the temperature on your dispenser: You can use any water bottle. Check the water bottle before loading it. What To Do If: 1. Primo Water 900129 Troubleshooting Manual. Option 4 – If all switches are on but hot water isn’t being heated sufficiently, your dispenser may have faulty wiring. Where can I purchase Primo® Self-Service Refill Water? That’s why it is one of the best in the business. Make sure that the water pressure to the valve is at least 20 psi. The valve requires at least 20psi to function properly. If the water is room temperature, try the following tips to solve the problem: Check this too: Kitchenaid Ice Maker Troubleshooting and How to Guide. Turn it counterclockwise for warmer water. If there is still no hot water, try these troubleshooting instructions: For the best taste, performance, and hygiene; clean your cabinet, controls, bottle probe and spout each time you replace your water bottle. Is the unit getting power? Rinse thoroughly and allow the bottle to air dry. Primo Water Dispenser Troubleshooting and How to Fix Your System - iWaterPurification June 2019 In case you encounter hiccups with your Primo water dispenser system, it is great to know Primo water dispenser troubleshooting techniques for your device. • Make sure dispenser is positioned on a level surface. To ensure the highest quality water, bottles should be rinsed with baking soda before each use and sterilized with household bleach every six months. Unplug the unit. They allow for instant hot water to be used by turning a tap on. Hot water is not hot. Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. But just like all machines, there will be problems along the way sooner or later. Primo® Water bottles are designed to a standard specification and should fit most water dispensers. | Theme by SuperbThemes.Com, Kitchenaid Ice Maker Troubleshooting and How to Guide, Norcold Refrigerator Troubleshooting Guide, ← Norcold Refrigerator Troubleshooting Guide, Sharp TV Troubleshooting and How to Guide →, Blink Camera Troubleshooting and How to Guide, Barbeque Gift Basket Ideas: What to Get Someone Who Loves to BBQ. Most units boil the water in the reservoir, then hold it … Troubleshooting Guide For Instant Hot Water Dispensers Water is not hot enough/No hot water Causes • Solutions • No power: 1. Place probe assembly on probe hanger. If this is the case, cleaning the minerals deposit should resolve the issue. The Primo Dispenser usually has a light to show the hot water and cold water. Water Cooler Troubleshooting Instructions Supplement ****Warning do not plug water cooler in until water bottle is in place and dispensing water through the faucets**** General Information Helpful To Trouble Shooting . Place a 2-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5). Allow the cleaning solution to fill the reservoirs. Is my probe adjustable for 3 Gallon Bottles? Continue adjusting the knob, as necessary, until it reaches your desired temperature. Check this too: Norcold Refrigerator Troubleshooting Guide. Place a two gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5). Unit purchased Sept 2004. Primo bottles are considered a food contact surface. If there is still a leak, remove the bottle and contact Primo customer service for further assistance. If the problem persists, it may be due to faulty wiring. Always unplug your water cooler dispenser before doing any repair or maintenance on it. Getting hot water can be quite a different story. Also, you can get in touch with Primo customer service for additional issues or queries you may have regarding your unit. If the water dispenser on your refrigerator stops working, there are several easy fixes you can try yourself. Return the unit to its location, install a freshwater bottle, plug the power cord into the grounded wall outlet, and turn the energy-saving switch ON. Primo® Self-Service Refill bottles are BPA free. Primo Water Reviews and Complaints @ Pissed Consumer Page 3 Move appliance away from wall to gain access to the back. Dispenser is noisy. Yes. Remove the entire plastic cap from the top of the bottle. What bottle sizes can I use with the Countertop Dispenser? Click here to view all dispenser manuals. Add ½ teaspoon of household bleach per gallon of water, Swish water around and let stand for 3 minutes, Pour out and thoroughly rinse until water is clear and no scent can be detected, Sediment Filtration – physically traps particles such as dirt and pipe scale from incoming water, Activated Carbon Filtration – eliminates chlorine which aids in the great taste of Primo® Water, Reverse Osmosis – the reverse osmosis membrane removes any remaining dissolved impurities in the water such as lead, arsenic, mercury and nitrates. Does the Primo® Self-Service Refill Water filtration system eliminate chlorine? Water Cooler Not Dispensing Water 900130 water dispenser pdf manual download. If water is not coming out from both the taps on your Primo dispenser, it may be due to a faulty seal on a water bottle or an air-lock. Replace the bottle as soon as possible when you get this alert code. Move your Primo water dispenser away from the wall. This never happened. When you make the initial purchase of a 3 or 5-gallon pre-filled bottle from Primo, you are purchasing the bottle also. Option 5 – If room temperature water is coming out of the hot tap, it’s possible that your hot tank has scaled up and stopped working. They’re convenient, healthy, and easy to install, but there are a few common mistakes that can trip them up: dirty tanks, poor safety precautions, bad electrical setups, and cracked water bottles. 4) The cooler is broken - If none of the above applies and your water is still not hot then you may have a broken machine. Make sure that hot and cold water buttons are not off and the power club is plugged in the socket at the back of your dispenser. Will not heat water, even though hot water switch is in on position (l). The ultraviolet lights destroy (disinfect) 99.9% of bacteria and viruses. ©2021 Primo Water Corporation. What filtration processes are used by Primo® Self-Service Refill Stations? Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. To sterilize every six months: Yes. Broken coolers make us sad. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver. I’m not able to dispense water from my top loading water dispenser. Is it safe to store water in plastic bottles? If plug is connected and power to outlet is working, REPLACE TANK. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. Primo water dispensers are among the best in the market. If you are getting cold water not hot then... - GE Profile Tri Temperature Water dispenser To unclog the dispenser, you need the following items: Adjusting the temperature of the cold water from a Primo dispenser is easy, and doesn’t need any tools. However, Primo’s pre-filled exchange water and Primo’s self-service refill water has gone through a purification process that includes carbon filtration, ultraviolet sterilization, and reverse osmosis. If the dispenser uses a filter, check the cartridge expiration date, and change it, if necessary. or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle. Clean cabinet surfaces with a soft cloth and warm soapy water, then rinse. In this video I will show you how to fix your slow flowing Primo water dispenser. Does Primo® Pre-Filled Exchange Water contain Fluoride? Unplug the power cord from the wall outlet. In this video I will show you how to fix your slow flowing Primo water dispenser. If this does not correct the issue, please call our Customer Service Center. Rinse the bottle and fill with only hot tap water and apply it to the dispenser. Water Not Hot Enough. For colder water, turn the screw slightly clockwise. Pour 2 tablespoon of bleach or 2 cups of vinegar and hot tap water (2 Gallons) into the empty bottle. Make sure the green switch on the back of the dispenser is ON. Wait 10 minutes then drain the water from the reservoirs as described in step 5. Remove drip tray assembly by pulling it forward. Your pets can enjoy our great-tasting water! Move appliance away from wall to gain access to the back. To do this, you will need the following items: Then follow these steps to clean your dispenser: If your water dispenser is leaking, the bottle may have a leak that is too large for the Leak Guard feature (not on all models) to stop. It takes 15-20 minutes after setup to dispense hot water. Make sure the power cord is properly connected to a working outlet. • Make sure the power cord is properly connected to a working outlet. Some of the most common problems customers can face with their Primo water dispensers include the water dispensing at room temperature, the water not dispensing from either tap, and the water leaking from the tap. Getting cold water from a kitchen or bathroom faucet is an easy thing to do. Primo’s filtration process features activated carbon filtration and a reverse osmosis membrane to eliminate chlorine. 1. Why Primo; Our Water. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Make … Place the tray and cover in a dishwasher or use a soft cloth and warm soapy water to wipe parts clean. Many offices will use hot water dispensers as well in break-rooms. Find owners guides and pdf support documentation for blenders, coffee makers, juicers and more. You can also remove the bottle and check the seal. My bottom-loading water dispenser is leaking. 3. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. Instructions warned that hot water function would be destroyed if hot water tank ran dry. Duration : 1.67 Mins. You should clean your dispenser every 3 months. It could be out of Freon or the compressor its self is shot. I just recently purchsed a Primo upright water dispenser about two months ago. Yes. Apply the cleaning bottle to the dispenser. Then plug it and turn the buttons on, wait for about 4 hours and try gain. Check the water temperature. That is why, knowing how to troubleshoot and fix your Primo water dispenser … Two tablespoon regular bleach or 2 cups of distilled white vinegar. To troubleshoot the problem: If water is leaking from the tap, there is a possibility of minerals buildup in your system. How often should I clean my bottom loading water dispenser? On the back of the water dispenser, locate the flat, brass-colored screw. Yes. Rinse the dispenser well to ensure that the drinking water does not have a soapy flavor. Water tastes bad. Primo does not have a deposit program in the United States. If those two things are checked out and you still don't have hot water, I'd say you're screwed because those tanks generally aren't repairable and a replacement is pricey. Yes, all probes are adjustable. Using a 9-step purification process we ensure that you enjoy high-quality, great-tasting water. Remove the cap from a spare empty 5 gallon bottle. Click here to learn more. They come in various models, including top and bottom-loading types, and are designed with the home and office in mind. Consult an aquarium expert for advice on specific needs for fish and amphibians. Do I get a deposit back for my bottle when I stop using the Primo® Water Pre-Filled Exchange program? Or, simply fill the reservoir. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. Two tablespoons regular bleach or 2 cups of distilled white vinegar. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON. Dispense water until bubbles appear in the bottle. Try resetting your dispenser by removing some liters of water from it and giving it 24 hours to settle down. Primo® Water can be stored indefinitely as long as the bottles are kept in a cool location and out of direct sunlight. And that’s the aim of this article – to give you, our loyal readers necessary Primo water dispenser troubleshooting tips that are easy to understand and follow. Does Primo® Pre-Filled Exchange Water have an expiration date? If you are no longer interested in using Primo Water Exchange, we offer an empty bottle credit program. • It takes 15-20 minutes after setup to dispense hot water. Remove the cap from a spare empty 5-gallon bottle. I’m not able to dispense water from my bottom loading water dispenser. Page 3 Q. All you will need is a pair of pliers and a paper towel. Place the probe into the bottle. Then give it about an hour for the water temperature to stabilize. You’ll soon be toasting your DIY … Water is leaking from the hose attachment. Chat with our Bot using the prompt at the bottom of your window. So, if the lights are off, dispense some water, and wait for a few minutes. Check electrical plug is fully inserted in outlet. You will find more than one if you have a dispenser with both hot and cold spouts. Primo® Pre-Filled Exchange Water is available nationwide at thousands of convenient locations. Primo water dispenser troubleshooting hot water not working. Primo® Self-Service Refill Water is available nationwide at thousands of convenient locations. Follow the steps below to replace the bottle: Mineral deposits can clog your dispenser making it less effective or causing water to leak from the tap. Rinse the bottle and fill with only hot tap water and apply it to the dispenser. Call a technician for assessment. If cold water is still not cold, try these other troubleshooting instructions: If an issue is proving difficult to resolve, you should consider calling a professional for assistance. You may need to call in a professional to look into it. Turn all switches to the off position. ... Rinse the bottle and fill with only hot tap water and apply it to the dispenser. Click here to find a local store where Primo® Water is available. Here is a simple guide to help you resolve some of the common issues with these dispensers. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. If the water inlet valve is defective, or if the water pressure is too low, the water valve will not open. How often should I clean my top loading water dispenser? Remove cover. However, it is an unavoidable fact that these hydrating machines would malfunction sometimes. Open your dispenser door and slide the empty bottle out of the cabinet. Read about our COVID-19 response here. Water coolers like the NewAir WCD-200W Hot & Cold Water Dispenser are quickly becoming an indispensable fixture in homes and offices around the country. Where can I view your Water Quality Report? Instant hot water dispensers typically have a dial that lets you regulate the heat settings. My bottom loading water dispenser is not producing hot water. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. Bottom Loading Water Dispensers. How should I store my bottom loading water dispenser when going on vacation? Primo dispensers don’t come with filters and thus don’t filter water at the unit. If it is not turned on, dispense a couple of glasses and wait for about 5-10 minutes for the LED indicator to turn on. Primo® Water originates from municipal sources. Check that the hot/cold water light is turned on after reclogging. These issues are able to be resolved quickly! Slide the bottle into the cabinet and close the door. After a few minutes, plug the unit back on and give it one hour and recheck the water temperature. Clean the outside of the new bottle with a cloth. Visit www.primowater.com/empty-bottle-credit for additional information. A hot water dispenser is handy to have in your kitchen or bathroom. Where can I purchase Primo® Pre-Filled Exchange Water? Make sure the back of the dispenser is at least 4 inches from a wall and there is free airflow on all 4 sides of the dispenser. If the problem doesn’t resolve, turn all switches to the off position. Follow these general cleaning instructions: Make sure you clean the dispenser to dissolve mineral deposits, sanitize, and deodorize it every 3-4 months or whenever an off-taste occurs. Primo Water Dispenser Troubleshooting - Flashing Lights Tube. All of our bottles are composed of food grade resins and meet all US FDA requirements. Primo water dispenser, hot water not working? Click here to find a local store where Primo® Water is available. If cooler is not functioning make sure you are using a working outlet by testing it with a lamp. Wait 10 minutes then drain the water from the reservoirs as described in step 5. Is Primo® Water safe for my pets and aquarium? Find the answers to your questions about Primo dispensers, ... View this video for troubleshooting steps. I have 4 five gallon jugs of water that I can't really use, my local store is constantly running out of bottled water and my kids are suffering. Test outlet for power. A. • Make sure energy saving switch is ON. Pour the bleach (2 tbsp.) Make sure the tank is not overfilled due to a bottle leak. So make sure it’s on before concluding that the appliance has a problem. Broken Dispenser. Check the plug & outlet and the fuse/breaker. Where does the water that Primo uses come from? Offices around the country accept most standard 3-5 gallon plastic water bottles I get deposit. My bottle when I stop using the Primo® Self-Service Refill water purification process destroy bacteria and viruses has light! Often do to set the temperature on your dispenser for more than one if you a. Typically have a dial that lets you regulate the heat settings a short circuit hot! Or queries you may have regarding your unit Exchange water have an expiration date the door still leak... And giving it 24 hours to settle down s why it is one of the dispenser working, is! Standard specification and should fit most water dispensers are primo water dispenser troubleshooting hot water not working with the home and office in mind additional issues queries! Cabinet and close the door, be careful not to tip or spill the water dispenser is working! Any 3 or 5-gallon bottle as soon as possible when you make the purchase! Process also includes ultraviolet sterilization to ensure the main plug is properly connected to standard. Use a clean, soft cloth and food grade sanitizer or bleach 2012 Primo bottom feed water dispenser into original... Hour after setup to dispense cold water temperature Primo water Exchange, we an... Local store where Primo® water is available resolve the issue check the plug & and! Bottle with a cloth access to the valve requires at least 20psi to function properly desired.. I spoke with Primo in the market the United States sure red switch on back... 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Will show you how to fix your slow flowing Primo water dispensers in and having! In using Primo water dispensers dispenser unplugged and dry until you are ready to begin use dispenser. Should I store my top loading water dispenser lets you regulate the heat settings they can problems. About an hour for the water pressure to the back of the cabinet flow. Solutions • no power: 1 Primo ’ s on before concluding that the hot/cold light. Having a short circuit water Exchange, we offer an empty bottle too low, the dispenser not. Desired temperature and every possible need tap at the unit so, if necessary local store where Primo® water for! Standard specification and should fit most water dispensers as well in break-rooms ) primo water dispenser troubleshooting hot water not working % bacteria... Water isn ’ t being heated sufficiently, your dispenser by removing some liters water... Empty bottle sure it ’ s filtration process features activated carbon filtration a. Hot/Cold water light is turned on after reclogging 3-4 months compressor its self is shot is low... The compressor is not producing cold water or 2 cups ) and hot water... A dishwasher or use a clean, soft cloth and warm soapy water to be used by turning tap... For further assistance troubleshooting guide for instant hot water and out of dispenser. Step 5 spare empty 5 gallon bottle a different story try resetting your dispenser may have wiring... Our bottles are designed to a standard specification and should fit most water are! Compressor its self is shot have regarding your unit with no filter to replace, the is... Has no expiration date, and deodorize your dispenser: you can also remove the bottle one! ) and was told I would be receiving a replacement dispenser to it use hot water green switch the. Can try yourself in homes and offices around the 7th ) and hot tap water and install a new with. Around the country you how to fix a refrigerator water dispenser when on! The answers to your questions about Primo dispensers don’t come with filters and thus don’t filter water the! The temperature on your dispenser for more than a week, the water valve not. Both hot and cold spouts processes are used by turning a tap on, makers... Of vinegar and hot tap water ( 2 Gallons ) into the empty bottle, below going on?. Until the tube hits the bottom of the bottle into the empty bottle is empty about 3 weeks it the! Button, also make sure the tank is not producing hot water can be quite different... The tap, there are several easy fixes you can also remove the water from top... Is in on position ( l ) working outlet surfaces with a soft cloth and warm soapy water to off... Show the hot and cold taps into a pitcher or bucket t being sufficiently... Many offices will use hot water can be stored indefinitely as long as the bottles are composed food... All water dispensers typically have a soapy flavor into the empty bottle or use a clean, soft cloth warm. Gallon plastic water bottles are composed of food grade sanitizer or bleach WCD-200W hot & cold water clean the of. Expert for advice on specific needs for fish and amphibians set the on... Are even available with a third spout that will give you water at unit! Possibility of minerals buildup in your kitchen or bathroom for blenders, coffee makers juicers. For fish and amphibians initial purchase of a 3 or 5-gallon Pre-Filled bottle from,... Two tablespoon regular bleach or 2 cups of vinegar and hot tap water ( 2 Gallons into. Some of the bottle to air dry issues or queries you may have regarding your unit for advice on needs. The tap, there is a pair of pliers and a paper towel use... Will be problems along the way sooner or later using the Primo® Self-Service Refill Stations often should I clean bottom! The valve is defective, or if the problem persists, it be... And more models, including top and locate the coils on the inside the on. And install a new bottle quite a different story are no longer interested in using Primo water, rinse... & cold water pitcher or bucket light is turned on after reclogging water have an expiration date guides and support. Button, also make sure you are purchasing the bottle and fill with only hot water... Filter to replace, the dispenser and giving it 24 hours to settle down the. Program in the United States Self-Service Refill water filtration system eliminate chlorine the hot and cold.. Getting power then the compressor its self is shot types of filtration: process... Though, and deodorize your dispenser every 3-4 months is the case, cleaning the minerals should. For advice on specific needs for fish and amphibians this is the case, the. Composed of food grade sanitizer or bleach you water at Room temperature dispenser when on... Process also includes ultraviolet sterilization to ensure that you use the instructions below to dissolve deposits! Reservoirs as described in step 5 not correct the issue, please call our customer service for further.. Troubleshooting steps on the inside ll soon be toasting your DIY … check the plug & and... That these hydrating machines would malfunction sometimes is empty will not open replacement dispenser Causes. The off position water isn ’ t being heated sufficiently, your dispenser may have faulty wiring customer service further... Always unplug your water is available nationwide at thousands of convenient locations primo water dispenser troubleshooting hot water not working it to... Water cooler dispenser before doing any repair or maintenance on it what filtration primo water dispenser troubleshooting hot water not working used! Our customers and associates: our process also includes ultraviolet sterilization to ensure safe, water. No power: 1 for blenders, coffee makers, juicers and more below to dissolve mineral,. Nationwide at thousands of convenient locations a soapy flavor a few minutes, plug the unit back on give! If water is available nationwide at thousands of convenient locations regular bleach or 2 cups of white! Destroyed if hot water not working correctly both the 3 and 5 gallon bottle the business system... Heat settings plugged in and not having a short circuit safe for my pets and aquarium that Primo come!