I asked Ebay to remove feedback and in case I provided the tracking information which proves it was delivered, case is still sitting open and ebay have not removed the negative feedback. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I am not finding Ebay very helpful at all in dealing with this buyer. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Yes, she opened a" I haven't received item" case. Tracking shown delivered over a month ago. What else can i do? So I rang Royal Mail who pulled up the GPS log for when the parcel was marked as delivered GPS showed to be at buyers address. I did send her the screenshot of tracking and receipt. I got a case right now opened by the buyer claiming she didn't received the item. Buyer opens a case. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. How to Address an "Item Not Received" Claim. I asked the desk at my apartment complex, and they did not recieve anything. Ebay sides with buyer. If the tracking is to the correct address, you are in the clear. Or - escalate when allowed choose reason tracking provided - case will be closed in your favour - then ring ebay and ask for the feedback to be removed, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Curious then, that she could open a case. I print my shipping labels online, which includes tracking (Delivery Confirmation) at no additional cost. The "rule" is basically that if your seller can't provide AP tracking and won't resend or refund your purchase price in full, you have 42 days from the date of sale to lodge an INR (Item Not Received) dispute with Paypal, where you can argue the point with your seller, and you still have up to a further 20 days to escalate to a full claim if you can't come to some satisfactory agreement, in which case if the … I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. When a request is opened the seller has 3 business days to respond before the buyer can ask eBay to step in. Ok, Ill have to ask her about that then.. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. She filed within Ebays thirty day time limit? I purchased an item ($215) and paid with Goods and Services. The buyer pays quickly, and you send the item without concern. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I sold a DVD on august 3rd. Not sure why she can still filed it. As the OP has entered the tracking number, I would simply write CS and explain. eBay simply allows the buyers to still start these requests beyond the 30 days for INR and SNAD as a formal channel to communicate with their sellers. Your not personally obligated once the item reaches its destination. Ebay sides with buyer. Buyers can open cases well beyond the 30 days, but the option is now with the seller to 'accept' or 'deny' and if seller denies; case is closed in sellers favot. She does not want to hear from me ! Copyright © 1995-2021 eBay Inc. All Rights Reserved. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Even on ebay sold items page is says status delivered. I responded again. We always encourage our members to communicate with each other when there's a problem with a transaction. I double-checked after the complaint was filed and confirmed the necklace is no longer in stock because it was sent out as requested. The necklace was sold and delivered over A MONTH  ago. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. It was delivered August 5th. 52. I've received 'requests' before well after 30 days; one time 4 months later because they sold the car. I shipped an item and purchased tracking. My sister couldnt. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. “Discipline is choosing between what you want now and what you want most.” —Abraham Lincoln. Get quick answers to important questions to get you selling faster and better! If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. - We have a problem. So, I sold a £20 item a few weeks back, sent the item via collectplus tracked (no signature). I double-checked after the complaint was filed and confirmed the necklace is no longer in stock because it was sent out as requested. Ring Customer services ask for the case to be closed if the tracking shows delivered it will be closed in your favour with no refund to the buyer - at the same time ask for the feedback to be removed - they will remove it. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). I truly think she is being dishonest and trying to take advantage of  this  " Corona situation". It is not possible for me to send her nothing, I always checked 3 times before I mail out any package. eBay Buyer Falsely Claims They Did Not Receive Shipped Items My question involves a consumer law issue in the State of: Oklahoma. What is going to happen in this case? She then responded the next day saying even with the tracking she hadn't had it. Sending the tracking number to the buyer via email won’t protect you from a claim. Buyer claims item not received. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. So I checked my tracking number to find out where it was hold up and it says "item SUCCESSFULLY DELIVERED"!! After a few days the item arrived. Comments are locked. I am sorry to hear this occurred. Buyer claims the item wasn’t received Give Terapeak A Try 7 Day FREE TRIALhttps://www.terapeak.com/lp/sellingmoreonline?rfsn=188488.9b3d9eBay Situations - … Copyright © 1995-2020 eBay Inc. All Rights Reserved. In another forum thread, on the topic of buyer scams, Bigian13 said: Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. Very unresponsive. You can appeal an eBay Buyer Protection case if your item comes back in a different condition than the way the buyer received it, or the package is empty or contains a different item. 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