Technology is an important game-changer in the travel industry. These sites are great news for travellers but present stiff competition for hotel operators, who are too turning to technology to innovate and differentiate themselves. Certain hotels are adopting a type of robot that is often used in hospitals to maintain a sterile environment. But it has also changed the way people think, and what they expect from the companies that they buy from. Thank you so much for sharing. Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people's lives—they were a place for guests to lay their heads away from home. A Constant Demand for Technology. 6. Thank you for sharing this! Even most PMS systems are charging an arm and a leg. In general terms, hotel industry trends or hospitality trends generally look at new consumer behaviour, new technology, and the new business theories that are powered largely by the former two factors. Thank you for sharing information. Could guests be allowed to select their own room? helpful for people..Technology is a huge role of any Hilton Worldwid… Thanks for sharing this point. ET Hospitality and tourism industry is one of the sectors that have witnessed greater changes brought about by technology. While a blockchain can't resolve every challenge facing the hotel industry, blockchain-based platforms do … Certain hotels are adopting a type of robot that is often used in hospitals to maintain a sterile environment. Guest apps. It requires the ability … … Mobile check-ins and check-outs have been around, but now they are a standard that most guests will expect to have as an option. Thanks a lot for sharing such amazing information. But anyone who's spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. All rights reserved. While this may paint a picture of quite the demanding hotel guest, Oracle Hospitality report states these as top initiatives, which guests would like to see in hotels: In recognition of the power of technology to provide invaluable data, it is not just the hospitality but banking, retail and other industries that are also seeking to recruit programmers and other techies, previously the exclusive talent pool of tech companies like Google. To help increase efficiency, applications like ModiHost. Technology has contributed a lot towards this success. Now hospitality brands are figuring out strategies to beat Airbnb at its own game How Blockchains Are Changing the Hotel Industry. Other trends that saw a rise thanks to the pandemic were increased in-room guest services. (Photo by Darren Murph/The Points Guy) At some Hilton and Marriott hotels in California, robots are being used to do more than clean as they can deliver customer requests such as extra pillows, towels, and even wine. I bookmarked it to my bookmark website list and will be checking back soon. 6 ModiHost, https://modihost.io/. Hilton … With all this data come a wealth of insights, which can help hotel operators deliver a personal touch for every guest. So that I want to start a business at this sector. Brigitta, The other ways are also very important. The faster technology advances, the more data we gather. Of the 8.3 million Americans employed by the hotel industry, 85% are paid hourly. The message seems to be: If you aren't already tweeting with your hotel, start. One the fastest growing tools for internet marketers today is social media. LMS respects your privacy and takes information security seriously. Technology is allowing the hospitality industry to improve its marketing and customer service. Another big factor in creating a personalized guest experience includes the use of artificial intelligence (AI). At the end of the day, there is no getting around the fact: smart IoT technology is changing the hotel industry for the better. Cloud Services. Not only do these changes eliminate touch points with staff, they can cut down on time guests have to wait in lines which also cuts down on the number of front of house staff needed which can minimize operational costs, As for cleanliness, many hotels are foregoing the daily housekeeping visits to eliminate contact during COVID. If predictions become reality, you might just find Maidbots cleaning your hotel room in the next five years. That's all good news for guests. July 27, 2020. But as you continue down the list, the same common denominator jumps out at you: Regardless of industry, a major reason for that industry’s expected success is how technology has changed… Hotels adopting IoT into their establishments are having a leg up on the competition. The hotel industry that is built on the ground work of customer service, guest expectations have been growing by the day. The vision of the connected guest entails nearly every aspect of the guest experience. Hospitality and tourism industry is one of the sectors that have witnessed greater changes brought about by technology. Breakthrough technologies like face recognition, cardless payments, cybersecurity essentials etc. How Times They Have a-Changed. hi.. After I studied a few of the posts on your site now, and I truly enjoy your style . Moving forward, hospitality leaders will need to find a way to maintain cleanliness while still minimizing contact. No hotel can operate without guests, and for that reason, hoteliers can … Smart Guest Experiences. And what if guests could control the temperature and lighting in their room through their smartphones? Given how fast technology improves, you can count on the industry to change at a rapid-fire pace, pushing the frontiers of convenience for hoteliers and managers. 5 Hotel News Now, HNN – Hoteliers look ahead to prepare for Wi-Fi 6, 5G (hotelnewsnow.com) Hotel operators must remember to still provide positive human interaction. Technology benefits, such as energy management and the safety and security of guests and their property, are discussed. Hotel technology Voice assistants. I am a big fan of this sector. fantastic points altogether, you simply won a brand new reader. As technology makes it possible for travelers to bypass the front desk and the concierge, hotel lobbies have become social and coworking spaces. which provides voice-based contactless customer engagement controls that connect with Amazon Echo and Google Nest and even connects with added security and the ability to translate foreign languages. 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