ebay 30 day return policy

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. 4 min article How can I make sure my buyer receives a Return Merchandise Authorization (RMA) number before they send the item back to me? You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Follow these steps to get your refund. For more information about service metrics and peer benchmarks. My eBay. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Returns policies that meet buyers' expectations. Just be sure to have plenty of stock when offering either of these options. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. 30-day free returns is a retail returns standard and a buyer expectation. What happens if a return shipping label is not available for the transaction? Inspect packages more closely to ensure all items ordered are included and correct. Free returns policies are highlighted on your listing and therefor stands out more to shoppers. eBay provides either a 1st Class or Priority Mail USPS label to the buyer when a return is accepted. undisclosed defects. That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. For You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. Requests meet your listing returns policy, The return is domestic and will be shipped within the US, The return is not an exchange or replacement request. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. For example, the buyer may need to obtain their own return shipping label to ship the item back to you. Return-Policy Calculator Kupbens suggested sellers try offering 30-day free returns and do the math – he suggested sellers use eBay’s newly launched returns calculator. Then you will be able to upload your own label when a buyer requests a return. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. if there’s an issue with your sale. Please refer to our. protects capital equipment purchases up to $50,000 Something went wrong. Alternatively, if you offer free return shipping ("seller pays"), you will be charged for the return shipping label used by the buyer. Buyers are able to request a return for any reason. The seller has two days to inspect the returned item and issue a refund to the buyer. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Invalid tracking numbers and use of shipping services that are not integrated with eBay can lead to increased "item not received" buyer requests. For example, Revolve, the popular online clothing seller, made $400 million in net sales in 2017, but paid out an almost equal amount, $385 million, for returns, writes Recode’s Jason Del Rey. full terms and conditions, read our eBay Money Back Guarantee Check open box items to ensure all components are present and function as expected. Something went wrong. How do I handle returns of multiple items from the same buyer? Your life just got easier! In cases where you may want the buyer to return an item to a different location than the one from which you sent it, you will have the flexibility to specify the location when you set rules in your Return Preferences. You can even allow the buyer to keep the original item in cases when you don't want it back. Last Edited 02:06:10 PM li-stevet. time and they must receive the item on the 30th day? Your complete satisfaction with our product is guaranteed. policy, then follow these easy steps to After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. covers your purchase price plus * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. I only noticed because I revised shipping cost on a listing. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. At that time, we will close the return with no impact to seller performance. The 30 day timer starts when either: a) the tracking shows the item is delivered. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns For all other return reasons, the new auto-accept & auto-refund process is as follows: You can continue to control the efficiency of your returns process by creating rules in your Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. You can count on hearing from us within Get help from eBay. Click the tabs below to learn more about customizing and optimizing returns. Can I use Return Merchandise Authorization (RMA) numbers? Item must be returned in new condition and with original packing. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. Our Business Equipment Purchase Protection (BEPP) When a return shipping label is provided to a buyer, what type of label is provided? We’ll let you know when a return is requested. Learn how to give great service and get paid. We recommend that you refund the buyer as soon as you receive the return. Certain transactions and article types such When you're OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we'll provide the buyer with a return shipping label. The 30 day timer starts when either: a) the tracking shows the item is delivered. 48 hours. It is illegal to sell counterfeits, fakes, or replicas of brand name items. The cost of the label will be billed to your invoice and no impact will occur to your seller performance. FiftyThree will offer either a refund or a replacement. Yes, offering a return policy is an option for all sellers. eBay will track the delivery of the returned item. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. For instance, maybe you want to always offer immediate refunds for clothes that don't fit—create return rules to let that happen. For example, if you indicate that "buyer pays" for return shipping, the buyer will need to pay for the label used to ship the item back to you if the buyer doesn't want the item anymore. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. reach out to your seller. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. All my listings now show "no returns accepted". If you set your preferences to automatically accept a return request, the buyer receives an eBay label from USPS. Filters to search for items: b another 14 days to inspect the returned item and a! Discounts on selling fees requests due to buyer 's remorse ebay 30 day return policy be accepted! The last day of eBay 's further exemplifies its emphasis on customer satisfaction in the program no. To solve it for you 's remorse will be able to upload your own label in cases you! Process, depending on your behalf return requests due to buyer 's remorse will be able upload... Items to ensure all components are present and function as expected, or. That you refund the buyer as soon as possible using their preferred return method going... 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