Officially it is 15 days before RM deem a parcel to be lost. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Item was paid on 18th of May. Your one-stop-shop for news, updates and information from eBay about selling on eBay. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. You risk not getting an answer to your problem. It's much appreciated.". You've contacted the seller and they are just shucking and jiving. Select Ask eBay to step in. /r/Ebay If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Most buyers will give you some leeway before demanding a refund. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. Heh. The handling time was 3 days. Click on Resolution Center at the bottom of this page. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. Report an item that hasn't arrived. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. _________________________________________________________________. It is assumed that my items were part of the theft. If you have any other question please contact me eitehr by email or phone. How long should I wait to file Item Not Received. The order total is the value of the items purchased plus shipping and tax. Do NOT accept a replacement. This was Oct 8th. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. Today the 7th still no tracking info, nothing from the seller. I have yet to get a response back. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? Thanks. I don't know how to find est delivery date. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. Please check again later. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. So they could have responded on Monday then but didn't. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Sounds fair to me. Due to the age of the thread, it has been closed to further replies. Shipped first class to Canada with tracking number. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Press question mark to learn the rest of the keyboard shortcuts. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). level 2 310throwaway310 If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. ebay gives a delivery time range with your order details. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. For some reason the last few purchases I've made the sellers have ghosted. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. When does eBay show that it should have arrived? The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. Every single communication that you have had from her has made promises that were broken. Click “I did not receive item.” This opens a request. So I won a frock recently which I hoped to wear to a party last week. Yes open item not recieved case. The item is currently in transit to the destination. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. Seller in question listed item (Frontline for cats) with "best offer" option. Get quick answers to important questions to get you selling faster and better! ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. As a buyer on eBay, if you haven't received your item this video is intended to help. When does eBay think it should have arrived? Information, if available, is updated periodically throughout the day. There may be occasions where a mail item may be delayed in reaching its destination. Thank you. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. And I will update tracking info. Monday is a postal holiday. The eBay Money Back Guarantee is not a product warranty. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. Also, I will include a free gift with your time. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. It covers purchases paid with PayPal and most other electronic payment methods. IMO, offering a replacement is often just a delaying tactic. I don't see anything other than their handling time is 3 days. The unofficial eBay subreddit. This was on September 25. They're holding up my $160 now. ", "You are not bothering me. Let us know. Do NOT close the claim if the seller lies and says they can't refund you with the case open. I sent another email asking to provide tracking and estimated delivery. Estimated delivery time was between 9/28 to 10/3. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. Thanks. 19th-21st. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. However, we're always ready to step in and help. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it Follow these steps to get your refund. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. then Go to the purchase page and find the order. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. Sometimes it's taken me up to 6 weeks to receive an item. I want to order from someone else, I'm tired of waiting. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. If you’re anything like my buyers.....right after purchase. Thank you for your continued patience.". Help for sellers and buyers! Hi there can anyone tell me how long I have to wait for a refund. The last day to file is 30 days after last estimated delivery date. I was reimbursed financially for my loss. there is a deadline for ebay helping you though. It's time to file the INR claim. I sent my offer, seller accepted, I paid immediately. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. i bought a massage machine mor then a month not received. 48 hours. Your Frontline will be shipped TODAY. The seller had all week to respond to the OP. I can't remember what it is. Learn More. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. If you do not escalate the dispute the case closes after 20 days and you lose. If you're not able to resolve your issue with the seller, we're always available to step in and help. I guess ill go ahead with the claim. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. After this, eBay will step in. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? Share best practices, tips, and insights. Looks like you're using new Reddit on an old browser. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Your Frontline will be reshipped TODAY. There is no MBG on a replacement. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. I believe she is just stalling. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. Note that not all sellers offer replacements. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. Let the seller know your item hasn't arrived. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). OP should look at the tracking if they can. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. Complete a Help Request Form. 27Th, contact the seller that you did n't receive your item has passed, and connect with fellow.. Feel free to start a new thread here if you do n't know how to find delivery... Have ghosted covers purchases paid with PayPal and most other electronic payment.... Selling on eBay, if your item this video is intended to help she ca n't work out. A replacement is often just a delaying tactic share your passions I guess I 'll open a case Reddit! 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