No. I was delivered a Macbook pro via Fedex but they lost the package. May 7, 2009 331 87 London. Texted with Apple help for over an hour but receive TERRIBLE service. Dropped off Apple return package at FedEx location but tracking not updated. when he handed me the box, it was so light, i shook it. It would be faster. FEDEX couldnt find the package so APPLE is sending replacement. Submit a Claim for Lost or Damaged Shipments. These shipments include FedEx Ground, FedEx Express and FedEx SmartPost ®.If an online store has provided you a return label with another shipping service, you won’t be able to return your package at a FedEx location. apple called fedex to have them physically check the package. Mac Basics, Help and Buying Advice . The FedEx truck showed up as expected the next day, the carrier picked up the package. However, it still says it is waiting to ship out from my local FedEx store. I ordered and Apple watch on sale and it was sent by Fedex. Lost IPhone Trade In. Seems like a bad apple. i tried to see if i can still catch the fedex guy, but he drove off already. Original poster. Jan 10, 2014 #1 So I recently ordered an accessory (~£220) from the online Apple Store, due to arrive Wednesday. Lost package from Apple. then i saw that the single clear tape securing the box has been cut, it was tampered. Mar 7, 2012 48 0 Boston, MA. its quite simple. While I work for the competition (ups), I'm pretty certain their loss rates are close to ours. And no problems. Well I was at work and there is not Catchman. L. Laserawesome macrumors member. same thing happened to me today. Called FedEx this morning as it’s been a week since any movement has happened and they said call the shipper and have them start lost package procedures. Only FedEx shipments can be processed at a FedEx location. I packaged the item and attached the label and took it to my local FedEx … Got the return label, called for FedEx to pick up. Apparently, if there's no movement today, I have to call Apple because UPS lost the package. I check my email and it said it was delivered and signed for by Catchman. That’s all they could tell me. So from a gross numbers standpoint, it looks hideous. its not that my tracking number doesnt work, its that FEDEX DOESNT HAVE A PACKAGE FOR ME. Looks like it was a package handler so be cautious ordering online. I was wondering if it's ever found again by someone, will Apple have blacklisted the serial # of the laptop? If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim online with fewer steps. ... the package was lost per APPLE. Guy who answered the phone was super nice, and I had a friends PS5 that went in and out of that facility and delivered in 24 hours. Other. Send out over 1200 packages in December for my customers. Hi all, so the other day I decided I was going to return something I had bought from Apple, so they gave me a prepaid 2-day FedEx return label. I did exactly as told. I'm worried that someone could find it, use it and then I would be liable for that. Davmeister macrumors 6502. Apple is going to create a new order..looks like I may get it for Christmas. I didn't see any update or got a refund for 10 days. Thread starter Davmeister; Start date Jan 10, 2014; Sort by reaction score; Forums. So I guess now I just have to deal with Apple, which is probably easier anyways. Time Sensitive. While in our care, about 10000 pieces will never get to their destination from all causes. Thanks to all the FedEx workers that are actually honest! Macs. Mar 14, 2012 #16 My phone has been supposedly been sitting in Lexington, KY, for over 24 hours now. After an investigation, they sent me another one. my dad received the package cause i was in the bathroom. 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